1. Introduction
MPS Floors is committed to delivering high-quality hardwood flooring services with integrity, professionalism, and a customer-first approach. Our company policies are designed to ensure transparency, fairness, and satisfaction in all our dealings. This document outlines our key policies regarding service, payment, warranties, and customer relations.
2. Service Commitment
MPS Floors has been proudly serving the Woodland Hills community and surrounding areas for over 30 years. We specialize in hardwood floor installation, repair, refinishing, recoating, and custom staircase installations for both residential and commercial clients. Our commitment to excellence drives us to deliver top-tier craftsmanship and attentive customer service.
3. Free Consultations & Estimates
We believe in providing our clients with all the information they need to make informed decisions. We offer free in-home consultations and estimates to assess your specific needs and provide accurate, transparent pricing. During the consultation, our experts will evaluate your space, discuss your preferences, and recommend the best flooring solutions for your project.
4. Installation & Project Timelines
The timeline for each project varies depending on the size, complexity, and scope of work. Before commencing any project, we provide a detailed timeline outlining each phase of the installation or repair process. We strive to adhere to these timelines while ensuring that every detail meets our high standards of quality.
5. Payment Terms & Financing
We offer flexible payment options to accommodate the needs of our clients. We accept payments via credit cards, checks, and financing plans for larger projects. Payment terms, including deposit requirements and final payment, will be clearly outlined in the contract provided before the start of any work. We are happy to discuss financing options during your consultation to help manage the cost of your project.
6. Warranties & Guarantees
At MPS Floors, we stand by the quality of our workmanship. We offer warranties on all our installation and repair services, ensuring that any issues related to our work will be addressed promptly and effectively. The specific terms and duration of the warranty will be discussed during your consultation and provided in writing as part of your contract.
7. Care & Maintenance Guidance
Proper care and maintenance are crucial to preserving the beauty and longevity of your hardwood floors. Upon completion of your project, we provide detailed care instructions tailored to the specific type of flooring installed or refinished. We are also available for ongoing maintenance services and are happy to answer any questions you may have about caring for your floors.
8. Insurance & Liability
MPS Floors is fully insured to protect both our clients and our team. This includes general liability insurance and workers’ compensation coverage. In the unlikely event of any damage or accidents during the project, our insurance policies provide peace of mind, ensuring that all parties are covered.
9. Service Areas
Our primary service area includes Woodland Hills and neighboring cities such as Calabasas, Hidden Hills, West Hills, Agoura Hills, Tarzana, Encino, Sherman Oaks, and Malibu. We are dedicated to serving these communities with the highest level of professionalism and craftsmanship.
10. Customer Satisfaction
Your satisfaction is our top priority. We are committed to open communication throughout the entire project, ensuring that your expectations are met or exceeded. If at any point you have concerns or are unsatisfied with our work, we encourage you to contact us immediately so that we can address the issue to your satisfaction.
11. Privacy & Confidentiality
We respect the privacy of our clients and are committed to protecting any personal information collected during the course of our business. We do not share or sell any customer information to third parties. All data provided by clients, including contact details and project specifics, is kept confidential and used solely for the purpose of delivering our services.
12. Environmental Responsibility
MPS Floors is committed to environmental responsibility. We strive to use eco-friendly materials and practices whenever possible, including low-VOC (Volatile Organic Compounds) finishes and sustainably sourced hardwoods. We are continuously exploring new ways to reduce our environmental impact and provide our clients with environmentally conscious options.
13. Changes to Policies
MPS Floors reserves the right to update or modify these policies as necessary. Any changes will be communicated to our clients in a timely manner and will be reflected in our contracts and service agreements.
14. Contact Information
For any questions or concerns regarding these policies, please contact us at:
Phone: (818) 884-3323
Email: [email protected]
Address: [Insert Physical Address]
We look forward to serving you and ensuring your complete satisfaction with our hardwood flooring services.